General FAQ
Q: What are my payment options?
A: We accept payment by L/C, T/T, Western Union. Sorry while credit card is not available nowadays.
Q: What are my shipping options?
A: Shipping via your courier account. Or shipping via our DHL, FedEx, UPS, airline account, customer is responsible for freight.
Commercial FAQ
Q: How to check the shipment status?
A: Our sales representative will provide you the tracking number once after your goods be shipped out, also our logistic personnel will follow up the transport status till you receive your cargos successfully.
Q: What is the warranty policy?
A: We pay full responsibility if customer found quality problem in our products.
Warranty of machine is 1 year excluding artificial damage.
Warranty of consumable product is be defined according to the difference of product properties, our sales representative will state it clearly before you purchase.